Privacy Policy

1. Introduction

House of Members ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and physical facilities.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Company and job title information
• Payment and billing information
• Profile information and preferences
• Communication preferences

Usage Information

We automatically collect certain information when you use our services:

• Access logs and facility usage data
• Device information and IP addresses
• Website usage and interaction data
• Booking and reservation history
• Event attendance and participation

Security and Surveillance

For security purposes, we may collect:

• CCTV footage in common areas
• Access control and entry/exit data
• Incident reports and safety information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process payments and manage billing
• Communicate with you about your membership
• Send newsletters and promotional materials (with consent)
• Improve our services and facilities
• Ensure security and safety of our facilities
• Comply with legal obligations
• Facilitate community events and networking

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing or promotional purposes. We do not share end-user information with third parties or affiliates for marketing or promotional purposes. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business. We may share end-user opt-in data with our subcontractors or outsourced service providers solely to fulfill the service we render to you.
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Community Features: Limited profile information may be visible to other members

Important: We do not share your personal information with third parties or affiliates for marketing or promotional purposes. Any sharing of end-user opt-in data with service providers is strictly limited to fulfilling the services you have requested from us.

5. Messaging Consent and Opt-In Procedures

We respect your communication preferences and only send messages when you have provided explicit consent. Here's how our messaging consent and opt-in procedures work:

Informational Messages and Alerts

When you sign up for our services, you may consent to receive informational messages and alerts from House of Members regarding your membership, including:

• Membership status updates and renewals
• Booking confirmations and reminders
• Event notifications and updates
• Important facility announcements
• Security and safety alerts
• Service updates and maintenance notifications

Consent and Opt-In Process

Explicit Consent Required: We only send informational messages and alerts when you have explicitly consented during the signup process or through subsequent opt-in procedures.

Message Frequency: Message frequency varies based on your membership activity and the services you use. We strive to send only necessary and relevant communications.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out and Unsubscribe

You can unsubscribe from informational messages and alerts at any time by:

• Replying "STOP" to any message you receive
• Updating your communication preferences in your account settings
• Contacting us directly at hello@houseofmembers.com
• Using the unsubscribe link in any email communications

Important: Even if you opt out of informational messages, we may still send you critical service-related communications that are necessary for your membership, such as billing notifications, security alerts, or legal notices.

Third-Party Messaging Services

We may use third-party messaging services to deliver informational messages and alerts. These services are contractually bound to protect your information and are only used to fulfill the messaging services you have consented to receive. We do not share your personal information with these services for any other purpose.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your membership, we may retain certain information for a limited period for billing, legal, and security purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

10. Third-Party Services

Our services may integrate with third-party services such as payment processors, analytics providers, and social media platforms. These services have their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes.

16. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on legitimate interests, contractual necessity, and consent where applicable.